Mud + Stone Policies and Procedures:
Late Policy - I totally understand traffic can be brutal at times and life happens. Mud + Stone will do our best to fit in your entire appointment as long as it doesn’t cause us to run late for the next client. However, if we must shorten the appointment, you will still be charged the total amount for the service booked. Please plan to arrive a few minutes before your appointment time to minimize interactions with other guests. Please practice social distancing by waiting at the top of the stairs in the unlikely event appointments are overlapping.
Cancellation Policy - We ask for your cooperation and respect in honoring our 24 Hour Cancellation Policy. This allows time for Mud + Stone to fill the spot you reserved. For, anything under 24 hours, you will be charged a cancellation fee of 50% of the appointment or forfeit any pre-purchased vouchers (including in house specials, groupon, etc.)
We have a 3 strikes and you're out system, if late cancelling, no shows, or lateness becomes a problem, we just aren't a fit!
No Show Policy - If you decided to no show you better call and let us know that you are ok... because when someone doesn't show up for their massage or facial appointment I just assume something really bad has happened. We know how serious you are about looking and feeling great! No shows will be charged an immediate 50% fee, redemption of voucher, or 100% of your service for first time pre-paid clients.
Please don’t no show... it really stinks.
***If we can fill your appointment with a spot from our wait list or a family member or friend can fill your place, we will waive the fee.
If you or an immediate family member in your household are presenting with COVID-19 Symptoms including:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
You will be asked to reschedule your appointment. If you are recovering from ANY illness, you will be asked to wait until you are symptom free. Please know we are a stigma free environment and welcome you for bodywork or facials after you are fully recovered.
DO NOT TAKE ANY MEDICATION TO COVER YOUR SYMPTOMS
And then show up trying to get services. Clients who are taking certain medications may be asked to leave, depending on your situation. Obviously medications taken regularly are not part of this (example: blood pressure), and allergy medications are fine. Do not get services (for your own health as well as ours) if you are feeling unwell at all. This is to minimize those trying to cover their symptoms and get services, at a serious risk to themselves and others.
We take the upmost pride in our sanitary procedures and believe we are one of the safest establishments in town of our kind. We sanitize the spa COMPLETELY between clients. For this purpose we ask you arrive at your appointment time. Some furniture, fixtures, and our community tea station have been removed for your safety. Reverse osmosis 5- stage filtered water is available in our treatment rooms.
We see a minimal, controlled flow of clientele per day and we can not accept walk-ins and usually can not accommodate same day appointments.
If you need to pick up product, make an appointment, or ask a question,
please call/text (208) 497-2650 or make a product pick up appointment online.
Failure to comply with our safety standards and protocols will result in client being asked to leave our spa or barred from making appointments.
Thank you for supporting our small, women owned business. We feel so blessed to be able to continue to serve our community.