Mud + Stone Policies and Procedures:
Late Policy - I totally understand traffic can be brutal at times and life happens. Mud + Stone will do our best to fit in your entire appointment as long as it doesn’t cause us to run late for the next client. However, if we must shorten the appointment, you will still be charged the total amount for the service booked. Please plan to arrive a few minutes early. I want you to relax and not feel stressed or rushed. Have a cup of tea. Sit and meditate.
Did you know that removing stress for 1 hour could provide you with tons of anti- aging and skin healing benefits?
Cancellation Policy - We ask for your cooperation and respect in honoring our 24 Hour Cancellation Policy. This allows time for Mud + Stone to fill the spot you reserved. For, anything under 24 hours, we will try our best to fill the space with a client on our wait list. Unfortunately, if we are not able fill your appointment spot, you will be charged a cancellation fee of 50% of the appointment booked via email invoice. Now, we are not sticklers - everyone gets 1 free “oops” pass.
No Show Policy - If you decided to no show you better call and let us know that you are ok... because when someone doesn't show up for their massage or facial appointment I just assume something really bad has happened. We know how serious you are about looking and feeling great!
Please don’t no show... it really stinks.